THE EFFECT OF MOTIVATION ON EMPLOYEES PERFORMANCE: THE CASE ETHIOPIA BLOOD AND TISSUE BANK SERVICES

Abstract

This research thesis aims to investigate the investigate factors affecting motivation and employee performance within the context of ETHIOPIA BLOOD AND TISSUE BANK SERVICE. Employee performance is a crucial aspect of organizational success, particularly in critical sectors like healthcare where efficient and effective service delivery is paramount. Motivation plays a pivotal role in enhancing employee performance by influencing their attitudes, behaviors, and productivity levels. Mixed methods research approach (combinations of quantitative and qualitative data sets) in both descriptive and explanatory design was used to examine the effect between motivation and employees’ performance. The sources of data were primary and secondary. In addition, semi-structured interview was conducted with three employees from ETHIOPIA BLOOD AND TISSUE BANK SERVICE Offices. The data was collected across a population through stratified sampling. The target population of this study included all employees in ETHIOPIA BLOOD AND TISSUE BANK SERVICE was selected for the study since a problem has been seen on the effectiveness of the motivational strategy to improve performance. One hundred sixty six (166) questionnaires were distributed for the collection of data from which one hundred fifty (166) are used. Cronbach alpha coefficient method was applied to see the reliability of the questionnaire. Data was analyzed using spss software, and Pearson’s correlation matrix to show the relationship' between the dependent and the independent variables and also regression analysis to show the effect of the independent on the independent variable. Results show that extrinsic motivations have strong, positive and statistically significant relationship with employees’ performances the finding showed that from the mean score of intrinsic and extrinsic motivational factors mean of extrinsic factors (the mean of the leadership style, salary/monetary compensation and effective dissemination of information) show high mean score. Change in employee performance was more due to extrinsic motivation than intrinsic motivation while applying separately. Therefore, ETHIOPIA BLOOD AND TISSUE BANK SERVICE administrators both the organization management and the employees should appreciate the influence of the intrinsic factors on employee motivation levels. The organization should effectively exploit the extrinsic factors influencing employee motivation as a strategy for establishing a positive employee motivation.