| Abstract: | The main goal of this study is to examine the effect of employee relationship
management and its elements, including human resources practices, leadership style,
communication, trust, and conflict management, on the performance of the Awach
SACCOS Ltd. A cross-sectional descriptive research design and quantitative research
methodology were used in the study. The study used a survey research strategy to
distribute structured questionnaires and collect data. Quantitative data was then
produced with SPSS version 20 and analyzed using descriptive analysis with the
Measure of Central Tendency and inferential analysis with the Pearson correlation
matrix and multiple regression models. According to the findings, ERM significantly
affects organizational performance in Awach SACCOS Ltd. The descriptive data
analysis revealed that the majority of respondents agreed with the statements made
about ERM and its favorable impact on organizational performance. According to the
inferential analysis of ERM, there is a significant and highly correlated positive
relationship between most ERM dimensions and organizational performance. The
statistics also discovered that in the Awach SACCOS Ltd, ERM could account for
87% of variation in organizational performance. Therefore, it can be concluded that
without strong employee relationship management, it is impossible to be successful in
retaining and maximizing performance of the organization. |
