EFFECT OF EMPLOYEE RELATIONSHIP MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN AWACH SACCOS LTD

Abstract

The main goal of this study is to examine the effect of employee relationship management and its elements, including human resources practices, leadership style, communication, trust, and conflict management, on the performance of the Awach SACCOS Ltd. A cross-sectional descriptive research design and quantitative research methodology were used in the study. The study used a survey research strategy to distribute structured questionnaires and collect data. Quantitative data was then produced with SPSS version 20 and analyzed using descriptive analysis with the Measure of Central Tendency and inferential analysis with the Pearson correlation matrix and multiple regression models. According to the findings, ERM significantly affects organizational performance in Awach SACCOS Ltd. The descriptive data analysis revealed that the majority of respondents agreed with the statements made about ERM and its favorable impact on organizational performance. According to the inferential analysis of ERM, there is a significant and highly correlated positive relationship between most ERM dimensions and organizational performance. The statistics also discovered that in the Awach SACCOS Ltd, ERM could account for 87% of variation in organizational performance. Therefore, it can be concluded that without strong employee relationship management, it is impossible to be successful in retaining and maximizing performance of the organization.