ASSESSMENT OF THE PRACTICES AND CHALLENGES OF EMPLOYEES’ MOTIVATION AT DASHEN BANK S.C

Abstract

The purpose of the study was to assess the practices and challenges of employees’ motivation at Dashen Bank S.C. The data were gathered from West Addis Ababa District branches clearly looking on the practices of extrinsic motivational factor like salary, benefit, work content, working condition, supervisor’s relation; co-workers relation and try to look why employees were emotive. A questionnaire survey was undertaken among 125 employees of the bank out of which 120 usable questionnaires were collected and the data analysis was made based on the valid 120 (96%) questionnaires completed by the employees’ of the bank. And to analyze their perceptions regarding extrinsic motivational factors closed ended questions were used, particularly to reflect views of the employees with regard to motivation at Dashen Bank S.C. Descriptive research design with 5 levels Liker scale was used to measure variables of study. Data was analyzed through descriptive statistics, percentage and frequency using SPSS Version 20.0 software. The result from the survey shows that majority of the bank staffs were not happy by the motivational factors like Salary, Benefit and Working Condition, Work Content and supervisor relation but relatively satisfied by the relation with co-workers. On other side the ranking orders as respondents choice of the most influential factors from the list, salary is the highest significant factor for employee motivation followed by benefit, work content, working condition, relation with supervisor and relation with co-worker relation have the least motivational factors respectively. Dashen Bank S.C should focus its attention in adjusting the Salary and Benefit packages; improving the work condition of staffs and creating good relation with supervisors by giving adequate training to the supervisor and periodic revision of salary & benefit schemes based on marker assessment is recommended.