EMPLOYEE JOB SATISFACTION: THE CASE OF ETHIOPIAN REVENUES AND CUSTOMS AUTHORITY

Abstract

This study is all about employee job satisfaction and the main objective of this study is to assess the level of employee’s job satisfaction at Ethiopian Revenues and Customs Authority Addis Ababa Airport Branch. It is a survey research, the research design used for this study was a descriptive research design as it helps the researcher to gather, summarize, present and interprets information for the purpose of clarification. Interview and Paul E. specters’ JSS Questionnaires ware used for primary data collection methods and secondary data were used for supporting the primary data. A sample size of 247 employees selected from 685 total population using systematic random sampling methods. A response rate of 86.2 %( 213) was obtained using the personal method of data collection and the remaining 13.8 %( 34) were missed. All the returned questionnaires were complete and considered for the analysis. The data was analyzed by using Statistical Package for Social Science (SPSS) version 20 for Windows mainly by using descriptive statistics frequencies and percentages. The major findings of the study suggest that nonappearance of aligning employee remuneration with employee job responsibilities was the main issue for dissatisfaction of employees, moreover lack of attractive benefit packages, work boredom, lack of appreciation input of the workers and as well job satisfaction decreases by the absence of creating opportunities for career advancement in the organization and conducive working environment in the organization. Based on this it can be conclude that currently employees of the organization perceived that they are not satisfied in terms of pay ,promotion, rewards, communication, and Compensation whereas least satisfied with supervision and co-workers relationship. Based on the results of the study some recommendations highlighted to top management that might enable the authority to keep employees stay in the company in this volatile and dynamic environment.