DETERMINANTS OF EMPLOYEES WORK MOTIVATION IN SELECTED PRIVATE COMMERCICAL BANKS OF ETHIOPIA: A COMPARATIVE STUDY OF CORE AND SUPPORT EMPLOYEES

Abstract

This study attempted to examine determinants of employees work motivation particularly in selected private commercial bank in Ethiopia by comparing core and support process employees through empirically testing the variables including work content, working condition, payment, benefit, promotion, recognition and supervision on motivation of employees. It used a survey method of collecting data with a sample of 180 selected respondents of which 161 questionnaires (89.4% respondent rate) were returned. A quantitative methodology of arithmetic means and standard deviations of descriptive statistics for the independent variables (Work Content, Work Conditions, Payment, Benefits, Promotion, Recognition, and Supervision) and dependent variable (employee work motivation) for the respondents were computed. The result shows that, the mean values for supervision, work content, benefit and working condition were relatively higher than the mean scores of other variables. On the other hand, the mean values for promotion, payment and recognition indicated lowest result and showed the areas that employees were most likely to be de-motivated. Finally, the correlation result indicated that there were a significant and positive relationship between all of independent variables and dependent variable. The independent sample t-test result shows that there were significant difference in mean scores of work motivation, recognition, supervision and promotion in two groups (core and support process) of employee. However there is no significant difference among core and support process employees in working condition, work content, payment and benefits