THE CASE OF EDUCATIONAL MATERIALS PRODUCTION AND DISTRIBUTION ENTERPRISE (EMPDE)

Abstract

The purpose of this study was to assess employees’ and management attitude towards Business Process Reengineering (BPR) implementation and identify the challenges occurred through the implementation process there by draw conclusion and recommendation. The former functional structure of EMPDE was focusing on tasks rather than processes that could bring one outcome. Lack of employees empowerment, lack of product quality and under production capacity utilization, lack of Management Information Support System were also some of the problems. EMPDE couldn’t be able to reduce cost and also unable to deliver goods and services timely. All these inefficiencies impede the competitiveness of the enterprise in the market. To address those problems, the researcher used both qualitative and quantitative data collection methods. Questionnaire, interview and secondary data were used in the research and data presentation, analysis, discussion and interpretation are made. In light of the findings, the researcher reached at a conclusion that Business Process Reengineering (BPR) implementation in the enterprise didn’t meet its objectives. This research will have significance in giving a lesson to any organization that sought to study and implement BPR and it can also help EMPDE to take corrective measure and proceed on the implementing process so that the enterprise can meet the desired change objectives.