| Abstract: | This study investigates the impact of IT investments on the operational performance of
EthSwitch S.C., with a particular focus on IT infrastructure upgrades implemented over the
past five years. A total of 75 responses from employees across various departments were
analyzed, with a majority of participants being male (66.7%) and aged between 41 and 50
years (58.7%). Most respondents held higher educational qualifications, with an almost
equal distribution between Bachelor's (52%) and Master's (48%) degrees. The findings
reveal that IT investments were perceived to have significantly improved operational
efficiency, system reliability, transaction speed, and the company’s competitive advantage.
Key improvements were observed in system reliability and transaction accuracy, though
perceptions regarding service quality and response time were mixed, with some respondents
expressing uncertainty. The study also noted a reduction in system downtime and improved
scalability as a result of IT upgrades, although system failures and service interruptions
persisted. Overall, the research highlighted the positive Effects of IT investments on
operational performance, but also identified areas for further improvement, particularly in
system reliability and customer confidence. it is recommended that EthSwitch S.C. focus on
continuous improvement in system reliability and transaction accuracy by investing in
advanced monitoring tools and proactive maintenance. To address mixed perceptions of
service quality and response time, the company should implement performance benchmarks,
SLAs with vendors, and explore AI-driven solutions to optimize customer support. Further
investment in scalable cloud infrastructure will ensure the company can handle future
demands. Improving internal communication and user training will enhance operational
efficiency, while a robust disaster recovery plan will strengthen customer confidence. Finally,
periodic assessments of IT infrastructure will keep the company aligned with industry trends
and technological advancements. |
