THE EFFECT OF BALANCED SCORECARD (BSC) ON ORGANIZATIONAL PERFORMANCE: THE CASE OF SHEGER MASS TRANSPORT SERVICE ENTERPRISE

Abstract

The aim of this study was to identify the effect of balanced score card on the overall organizational improvements and to know the challenges in implementing the balanced score card in Sheger mass transport Service Enterprise. To address the study objectives, purposive and stratified sampling method was used to collect data. The data for this current study were obtained from primary source both quantitative and qualitative data collection methods were employed. The instrument used to gather quantitative data was Likert scale questionnaire whereas interview was used qualitative data. Major findings of the study include: individual and overall performance of their department is not improved after the implementation of BSC, the automation did not introduce in designing and there is lack of top management commitment in the subject matter. Based on the findings of the researcher concludes that organizations should improve their performance after the implementation of BSC, Automation adds structure and discipline to the system and helps people make better business decisions and for successful implementation top managers' commitment is needed but there did not introduce the automation in designing, individual and overall performance of their department is not improved after the implementation of BSC and there is lack of top management commitment in the subject matter. It recommends that the enterprise should create sense of ownership, the enterprise should be revising its implementation system of BSC and employees can be improved by implementing the BSC model properly in the organizations and the missing automation should be implemented soon with innovative cost-effective method.