THE ROLE OF INFORMATION TECHNOLOGY ON BANKING SERVICE DELIVERY - IN THE CASE OF DASHEN BANK

Abstract

Information Technology becomes integrated into our daily business activities such as accounting, finance operations management, marketing, human resource management, or any other major business function. The total population was 381 and 195 samples are taken from two departments and 16 selected branches. The two departments and branches were selected purposively based on their performance level. The collected data was analyzed by using SPSS Version 26. 0. Descriptive such as mean score and standard deviation was used to find information about the present status of the phenomenon. Inferential analysis was used to investigate the relationship between Information Technology and Service Delivery.The components of Information Technology were Employees competency , hardware, network, software, and database. The overall information technology has high impact on the banks’ Service delivery. IT training should be given to business professionals and business training should be given to IT professionals. Since Technology is everchanging the management should give emphasis to Hardware, Network, Software and Databases that can affects the future