| Abstract: | Conflict is an inevitable part of every effort. In the realm of management, conflict management is a
newer concept. Individuals' actions and the conflict's outcome may be profoundly affected by these
characteristics. If the manager is unable to successfully manage conflicts and find solutions, it might
cause problems. This research examined intragroup conflict and strategies for resolving it in the context
of management at Ethio Telecom's headquarters. According to preliminary survey data collected for
this study, numerous disagreements occur at Ethio Telecom despite the presence of laws and regulations
meant to prevent them. Therefore, the study's stated objective was to evaluate the elements impacting
Ethio Telecom's central office's conflict management strategy. The main objective of the study is to
investigate determinants of workplace conflict in Ethio Telecom head office. This study employs a
quantitative methodology. The researcher employed a descriptive research strategy to complete this
report. To conduct this research, we used data from all 2512 workers at Ethio Telecom's headquarters.
In this study, respondents were chosen using a basic random sample method. As the population is very
consistent, a random sample may be taken from it with little bias. A total of 138 workers participated in
the study's sample. As the mean score was just 2.88, it may be inferred that the vast majority of
respondents did not place a high priority on the interdependence dimension. All five potential categories
of conflict at Ethio Telecom are positively correlated with employees' degrees of conflict management
skills, the findings show (at the 0.01 level). A regression model was employed in the research to examine
how much of the variation in successful conflict management may be attributed to controllable
variables. the model's predictor variables have successfully explained 91.5% of the observed variance.
This suggests that the model's independent variables account for more than 91.5% of the variance in
the factors influencing successful conflict management at Ethio Telecom. Identifying the gap in
department cooperation, Ethio Telecom should involve department heads in order to help them forge
strong bonds to cooperate well with another departments, which in return facilitates effective experience
sharing between departments. |
