PRACTICES AND CHALLENGES OF DISCPLINE IN THE WORKPLACE: A CASE STUDY ON COMMERCIAL BANK OF ETHIOPIA

Abstract

Employees are the life-blood of an organization. Their performance is paramount in achieving goals. It is expected that their conduct must be in tandem with the rules and policies of their organization if such an organization want to be effective in the accomplishment of its goal and objectives. Employees will achieve work when they have the discipline and motivation to perform their job well. Disciplinary issues in CBE is being handled in a way that creates conflict and hatred in the workplace. In most cases, disciplinary measures are being used as punitive rather than corrective purpose. So the purpose of this research is to assess the workplace disciplinary practices in the commercial bank of Ethiopia. This research used both Quantitative and Qualitative research approach and Descriptive research design. Data collection is done by observation, questionnaire, and document study. The samples in this study were 370 managerial and non-managerial employees of the commercial bank of Ethiopia. A sampling method used in this research is simple random sampling for selecting employees and purposive sampling for selecting sample branches. The collected data is processed using SPSS. The study discovered that unfair management practices, impersonal and inconsistent disciplinary actions, lack of adequate supervision of employees, minimum flow of communication between managers and employees and lack of effective grievance handling procedures are the major causes of indiscipline among the staff of commercial bank of Ethiopia. Furthermore, it was found that the enforcement of sanctions and penalties on violators, responsive and sound supervision and giving attention to employees’ needs and grievances are the most effective ways of maintaining discipline in the CBE. Based on this, the study recommended that Management may attend swiftly to the yearnings and grievances of its staff, Additionally managers can be open to communicate with their subordinates and. they may try as much as possible to create opportunities that would meet the needs of their staff. These would go a long way to spur oneness and adherence of rules and requirements.