| Abstract: | This study was primarily conducted to evaluate the quality management practice in
building construction projects at FHC. To achieve its objectives, the study employed both
descriptive and explanatory research methodologies, using both primary and secondary
data. Data collection tools included questionnaires, interviews, and document reviews.
The survey questionnaire was designed based on existing literature and information
gathered through the document review of the project. The questionnaire was distributed
to all 40-project implementation team members, achieving a 100% response rate. The
data collected through the questionnaire was analyzed using the Statistical Package for
Social Sciences (SPSS). The analysis involved the use of tables, frequency distributions,
percentages, and multiple regression approaches. The results of the study indicated that
FHC does not implement all stages of the quality management process, tools, and
techniques. Inspection was identified as the primary quality management tool used to
control project quality. Key determinants of quality in building construction projects
included the qualifications and experience of personnel, top management support,
communication with stakeholders, the quality of materials and equipment used, and
adherence to specifications. The study found that various quality assurance measures
were implemented, starting from defining project objectives to monitoring tasks, which
were mostly carried out on a monthly or quarterly basis with the involvement of
management members. Several barriers for effective quality management were identified,
including inadequate management support, unrealistic deadlines, lack of a quality
management policy, and right-of-way issues. The study recommended that FHC should
develop a separate quality management policy to ensure a comprehensive project quality
management process, enhance management involvement, and build capacity in project
management skills for the successful implementation of building construction projects. |
