INVESTIGATING THE RELATIONSHIP BETWEEN EMPLOYEE EMPOWERMENT AND JOB SATISFACTION IN THE CASE OF ETHIOPIAN SHIPPING AND LOGISTICS SERVICE ENTERPRISE (ESLSE)

Abstract

The study explores the relationship between employee empowerment and job satisfaction within the Ethiopian Shipping and Logistics Service Enterprise (ESLSE), aiming to provide insights relevant to organizational practice and policy. Targeting the entire workforce of ESLSE, comprising 704 employees, the study utilized a mixed-methods approach combining quantitative surveys and qualitative interviews. A sample size of 255 employees was determined through simple random sampling for surveys and convenience sampling for interviews. Quantitative data were analyzed using SPSS 26, employing descriptive statistics, correlation analysis, and regression modeling to examine relationships between mentoring, coaching, delegation, engagement, team strategies, and job satisfaction. Qualitative data from interviews underwent summarized and condensed form to extract insights into cultural influences, teamwork, leadership, and training programs. Key findings underscored the significant impact of mentoring, coaching, delegation, and teamwork on job satisfaction, collectively explaining 64.9% of variance. The study concludes with recommendations to enhance mentoring and coaching programs, refine delegation practices, foster employee engagement, and promote effective teamwork to optimize job satisfaction and organizational effectiveness within ESLSE