Proposing a Framework for Enabling Network Performance Optimization: A Case Study of Addis Ababa Public Services and Human Resource Bureau

Abstract

Network performance is paramount for ensuring quality service delivery within organizations. However, the Addis Ababa Public Services and Human Resource Bureau face challenges stemming from outdated network devices, configuration issues, and suboptimal network design, resulting in poor network performance characterized by delays and limited availability. This study aims to propose a framework for enabling network performance optimization within the bureau. Through observation of the current network infrastructure, conducting interview & questioner with targeted ICT users, and analysis of network traffic using Wireshark, key metrics such as packet loss, response time, latency, round-trip time (RTT), bandwidth usage, and network availability were assessed. Subsequently, a comprehensive framework for network performance improvement was developed based on the study findings.