THE EFFECTS OF QUALITY MANAGEMENT ON PROJECT PERFORMANCE: THE CASE OF SELECTED BUILDING CONSTRUCTION COMPANIES IN ADDIS ABABA

Abstract

The adoption and application of Total Quality Management is likely to enhance the performance of a business. The relationship between TQM and organizational performance, and marketing performance in many industries has thus been the subject of extensive research. The impact of TQM on project performance, however, is not well understood in the context of Ethiopian construction enterprises. The main objective of this study was, thus, to investigate the connection between total quality management and project performance in selected building construction enterprises in Addis Ababa. The Baldridge Criteria was served as the basis for a total quality management model, and the project performance dimensions were created using a literature assessment of prior research. 236 valid replies to questionnaires with Grade -1 (BC-1) building construction companies were used to compile the data. SPSS 21.0, the Statistical Package for Social Science, was used to analyze their associations. The correlation between total quality management and project performance was examined using Pearson's correlations and a multiple regression analysis. The results of the findings revealed that all the five total quality management variables had positive direct effect on project performance a. Specifically, top management support had the highest effect on project success. Corporate culture and leadership had also positive contribution to the performance of the projects. Nonetheless, training and teamwork had relatively the least effect. It can be concluded that total quality management techniques were somewhat connected with the success of the selected building construction companies’ projects. Thus, in collaboration with HR managers, project managers are advised to continuously monitor and improve the effective utilization of human and material resources for the betterment of the project accomplishment.