Assessment of Project Quality Management Practices in La Gare Mixed Use Development Project

Abstract

The construction industry is a key contributor of economic growth of countries in the world. Quality is one of the most critical problems for construction industry and leads to huge losses in country. The quality management practices such as; quality planning, quality control, quality assurance and quality improvement should be applied in any project specially in a construction project to make sure the project is a success. This study primarily aimed at analyzing the quality management practices of La Gare mixed use development project. The study identified the perception of the contractors and consultant who have direct relation with quality. The study focused on assessing quality management practices implementation and assessed whether these practices: quality control, quality planning, quality assurance were applied. The study also identified 8 major factors that affect quality management implementation. The identified 8 major factors were lack of management commitment and support, project staff resistance to adopt quality systems, too much documentation, and inadequate internal communication, lack of proper training and education, lack of skilled labors, problems due to contractor’s performance and problems due to consultant’s performance. Based on the quality management practices a questionnaire was developed and surveyed to stakeholders who participate in La Gare mixed use development project. For the data analysis descriptive statistics was used and it also used both primary and secondary data to collect the data needed for the study. The collected data were analyzed using SPSS (version 25). The results have shown that the project implements the quality management practices and lack of skilled labor, lack of management commitment and support were the main factors identified that affect the implementation problems. The recommendation forwarded will build up a capacity of the contractor, develop a strategy to give training and education for employees, strengthen top management support and develop a skilled labor.