The Role of Project Management Office (PMO)in the Success of Payment System Project The Case of Premier Switch Solution S.C

Abstract

The purpose of this study was to assess the role of a Project Management Office (PMO) in the success of payment system project by examining the role and contribution of the Project Management Office (PMO) in payment system project success at Premier Switch Solution (PSS) in Addis Ababa. The study focused on four main activities of the PMO that contribute to the success of payment system projects: monitoring and managing project performance, development, and implementation. multi-project management and organizational learning are all examples of project management competencies and approaches. The study used three constructs to determine project success: the triple constraints of cost, time, and scope; customer satisfaction; and organizational benefits. A mixed research strategy was used, with quantitative data gathered using a self-administered questionnaire on a five-point Likert scale. The descriptive study research design was used with the target population using a purposive sampling technique. The questionnaire was distributed to 55 people, and 53 of them responded. Semi-structured interviews with four PMO staff members were used to collect qualitative data. The quantitative data in this study were processed using the SPSS version 25 program, while the qualitative data was analyzed using thematic content analysis. Before the implementation of the PMO, payment system projects had failed to achieve objectives and organizational goals. However, with the establishment of the PMO, the success percentage of payment system initiatives increased significantly. Based on these findings, it is suggested that the organization increase its investment in the PMO to improve project success even further. Separate project management teams are also recommended as a best practice to boost the success of payment system projects.