THE EFFECTIVENESS OF PROJECT QUALITY MANAGEMENT PRACTICES AND THEIR CHALLENGES IN BOLE AIRPORT EXPANSION PROJECT

Abstract

This study aimed to assess the effectiveness of project quality management practices and their challenges in Bole Airport expansion project. to select participants for the study. The descriptive research design allowed the researchers to gather detailed information about the variables under investigation, while the quantitative data collection approach provided numerical data for statistical analysis. Additionally, the purposive sampling design helped ensure that participants with specific characteristics relevant to the research objectives were included in the study. The quantitative data were collected from 60 participants using a structured questionnaire The data were analyzed using descriptive statistics. Frequency and percentage were done to present the result. The result revealed that from the 7 variables, respondents agreed on their importance of the five variables, whilst the respondents neither agree nor disagree in their importance of the two variables. The two variables are involvement of top management and client’s involvement. The findings revealed that the project quality management practices in Bole Airport expansion project were highly effective. The study also identified same challenges that affected the project quality management practices, such as lack of clear understanding of quality and low in implementation of quality assurance and control. In conclusion, the study revealed a high response rate and identified key variables of quality management, including the quality management processes. The project quality management practices in Bole Airport expansion project need to be improved by addressing the identified challenges. Based on these findings, it is recommended to ensure consistent implementation of quality management practice throughout the organization.