IMPACT OF MONITORING AND EVALUATION FACTORS ON PROJECT SUCCESS: IN CASE OF TELECOM EXPANSION PROGRAM (TEP), ETHIOTELCOM.

Abstract

The growing demand for organizations to improve project outcome has increased the uptake of Monitoring and Evaluation. studies have though established that for Monitoring and Evaluation to be effective it should be inclusive. The aim of this basic research was to critically see effect of monitoring and evaluation factors on Telecom expansion project work performance in Ethio telecom. The study targeted a total of 120 respondents. Yet only 108 respondents for the questioner and 3 respondents for the interview were participated, this contributed to 92% response rate. To accomplish the objectives, the study employed both quantitative and qualitative research approaches, descriptive and explanatory research design and both primary and secondary data types were used to collect data. Collected data was analyzed by using descriptive analysis, correlation and regression analysis using SPSS version 24. As the hypothesis test implies all the factors (Monitoring and Evaluation plan, Strength of Monitoring and Evaluation Team, Stakeholder participation on M&E and Management influence on M&E) did make significant input in the effectiveness on monitoring and evaluation of Telecom expansion program. In Generally the study shows that there was positive variation in project success as a result of changes in the project monitoring and evaluation factors mentioned in the study this is at 95 percent confidence interval and the studies had addressed specific link on factors of monitoring and evaluation systems on project performance of Telecom expansion program. The overall project Monitoring and evaluation process have strong impact on project success, which means that high project monitoring and evaluation had likely to generate higher level of project success. To be more successful in projects, the study recommend that organization must focus on project monitoring and evaluation practice.