ASSESSMENT OF SUCCESS FACTORS IN CORE BANKING SOFTWARE PROJECT IMPLEMENTATION AT BANK OF ABYSSINIA

Abstract

This research aims to assess the major success factors in core banking software project implementation at Bank of Abyssinia. For the sake of achieving the objectives of this study, survey questionnaire was designed based on the literature and distributed to all 46 staff members of RMO who participate in CBS project at BOA, Out of the 46 respondents 38 of them responded, which represented a response rate of 83% .besides questionnaires telephone interview was conducted with RMO director, program manager and IT project manager .The data gathered were analyzed using statistical analysis such as descriptive and inferential analysis. Besides, the interview questions were analyzed using descriptive narrations through concurrent triangulation strategy. The empirical study elicited four major success factors which seem to affect success of core banking software project implementation at Bank of Abyssinia which include: top management support, risk management, vendor selection and user involvement. The statistical method of analysis applied for testing the association of the success factors and the success of CBS project implementation at BOA was Ordinal Logistic regression statistics. Based on findings, recommendations to top managers, risk compliance departments and end users of the bank and suggestions for other researchers are forwarded.