| Abstract: | This study aims to assess the practice and implementation of quality management system at Gift real estate projects, which are among a very few construction company certified for ISO-9001-2000 Quality management system. To attain the objectives of the research, data were collected using quantitative and qualitative methods from concerned personnel's and experts in the project environment. The data were collected with a response rate of 83% from the distributed sixty (60) questionnaires and analyzed using descriptive statistics focusing on the mean, standard deviation and percentages, which is calculated using statistical package for the social sciences (SPSS) version 20 and Excel . For analyzing the qualitative data content analysis were conducted and it is triangulated with the quantitative data to summarize the findings, conclusion and recommendations. Results of the findings were presented both in qualitative and quantitative manner. The research finding showed that most respondents were familiar with the concepts of quality and quality management but its application was relatively low and finding of the study tells that the performance regarding to quality planning process, lack of continues QMS training , or target dates for their provision, contractors and consultants performance were found to be achieved under poor performance. On the contrary the management responsibility in understanding the customer needs and commitment of the top management and optimization of project resources is carried out in a good manner. Thus it is recommended that for a quality management system to be practiced and implemented effectively it is important to give more quality assurance training ,have separate quality management policy in order to undertake complete project quality management process, have a documented quality plan and implementing the right project management methodology in their system. |
