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Issue Date
Title
Author(s)
Jun-2014
CUSTOMER SATISFACTION WITH SERVICE QUALITY (THE CASE OF COMMERCIAL BANK OF ETHIOPIA ADDIS ABABA BRANCH)
ABEBE,MELESSE
Jun-2015
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION THE CASE OF COMMERCIAL BANK OF ETHIOPIA
TESFAYE, BETELHEM
May-2016
IMPACT OF ELECTRONIC BANKING SERVICE ON CUSTOMERS’ SATISFACTION IN ADDIS ABABA (THE CASE OF SELECTED COMMERCIAL BANKS)
EPHREM, SURAFEL
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Author
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EPHREM, SURAFEL
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TESFAYE, BETELHEM
Subject
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Assurance,
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E-banking
1
Empathy,
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Expectation,
1
Perception
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Reliability,
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Responsiveness,
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SERVEQUAL model.
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SERVQUAL mode
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SERVQUAL,
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