Assessment of Operational Challenges of Preventive car Maintenance and Wash Services provided by MOENCO, Ethiopia: Addis Ababa Bole Branch

Abstract

The main purpose of this research is to assess the operational challenges of preventive cars maintenance and wash services providing by MOENCO Ethiopia: Bole branch in Addis Ababa as per the objectives of this particular study. The key objectives of this study have essential role to prepare tools to collect important data/information for the accomplishment of the study as per the scheduled time stated the proposed time. Also, the related literature stated and reviewed to extract and widen the strength of the study to meet the objectives of the research. Quantitative and qualitative methods were applied for making analyses based on the collected data. Descriptive statistical design applied hence the number total population is difficult to count/specify and Cochran equation was applied in order to determine the sample population to the number of respondents/participants who provide important data/ information for the research. Questionnaires (for 405 customers or car owners) and semi-structured interview (for two managers working in facility department and technical department) were prepared and distributed to the participants to collect data. The results were demonstrated that there would be perceived positive/negative implications, which might strengthen or need project interventions in the future as per the major findings of the study. Finally, the research forwarded project interventions based on positive/negative implications regarded on the assessment of operational challenges of preventive car maintenance and wash services in MOENCO, Ethiopia; Bole branch in Addis Ababa as recommendations, which might be helpful to pay attention optimum maintenance service provision by considering the project interventions pointed by the researcher.