ASSESSMENT ON THE PRACTICE AND IMPLEMENTATION OF ISO 9001 QUALITY MANAGEMENT SYSTEM: THE CASE OF ASER CONSTRUCTION AND RAMA CONSTRUCTION

Abstract

This study intends to evaluate the practice and implementation of ISO 9001 quality management system at ASER Construction and Rama Constrction, which are among the very few construction organizations with an ISO 9001 quality management system certification. The basic concerns and difficulties presented in this study, which are based on ISO 10006:2017 Quality Management in Projects, include comprehending the level of management accountability, resource management, and the extent of product realization in project activities. Data was collected from concerned staff members and specialists in the project environment using quantitative and qualitative methodologies to fulfill the research's aims. The data was collected from the disseminated sixty six questionnaires with an 76 percent response rate and analyzed using descriptive statistics focusing on the mean, standard deviation, and percentages, which were calculated using statistical program for the social sciences (SPSS) version 20. Content analysis was used to analyze the qualitative data, which was then triangulated with the quantitative data to summarize the findings, conclusions, and recommendations. The validity of the instrument was evaluated, and the instrument's internal consistency was measured using Cronbach Alpha, with a result of greater than 70%, indicating that the data was reliable. The findings were provided in a qualitative as well as quantitative format. The study's findings suggest that risk management, communication systems, procurement procedures, and follow-up on subcontractor performance are all performing poorly. On the other hand, management responsibility for understanding customer needs, top management commitment, empowering people, company decision-making strategy, cost management, and project resource optimization is handled very well. It is therefore recommended that, in order for ISO 9001 quality management system to be implemented effectively, it is important that both of the construction companies establish an appropriate degree of flexibility within the key and supporting processes and have a continued right level of leadership commitment, resource utilization and implement the right project management methodology in their systems.