Effect of Employee Empowerment on Organizational performance: The Case of Ethiopian Air Lines in Flight Catering Employees

Abstract

The purpose of this research was to examine the effect of employee empowerment on the organizational performance of Ethiopian Airlines' in-flight catering. To achieve the study objectives, the researcher developed and distributed questionnaires and collected and analyzed the data with the SPSS version 22 tool by using descriptive analysis and inferential analysis. Using simple random techniques, 241 employees were chosen from a population of 604 strategic unit employees, and 219 questionnaires were collected, yielding a 90% response rate. The descriptive statistics results of the respondents show that employee empowerment factors (employee participation in decision making, training and development, employee information sharing, employee reward, and recognition, employee autonomy, and employee morale) were significantly and positively correlated with the organizational performance of EIC. The result of the regression analysis implies that the independent variables (employee participation in decision making, training and development, employee information sharing, employee reward, and recognition, employee autonomy, and employee morale) have accounted for 93.6 percent of the variance in the dependent variable. The study recommends that EIC management increase the level of employee empowerment because contributions by empowered employees are thought to have a significant impact on business productivity, revenue, and the overall effectiveness of the organization.