FACTORS AFFECTING EMPLOYEE JOB SATISFACTION: A CASE OF DASHEN BANK S.C. SOUTH ADDIS DISTRICT

Abstract

Job satisfaction is considered important when it comes particularly to the service providing industries. The need to focus on employee satisfaction is vital because it is a key to business success of any organization. The general objective of this study is to assess the factors affecting the job satisfaction of Dashen Bank employees. The research design adopts for this study is explanatory. The reason behind using explanatory research design is because; it is better to connect ideas to understand the cause and effect of something or to explain what is going on. In an attempt to address the factors affecting overall job satisfaction on both primary and secondary data sources of the employee concerning primary data, the data was collected through questionnaires was filled by the existing staff of the organizations. The researcher used a sampling frame of the total of 455 Employees under 39 Branches. A simplified formula to calculate sample size (Yamane, 1967). Data were collected using a structured survey questionnaire. After testing scale reliability and validity, multiple linear regressions were used. The results of the study indicated that PR, PO, IS, MNFB, CR, OPP, PYWW, JTT, COM have a positive correlation, and have a major effect on Overall Job Satisfaction. The regression analysis result indicated that 96.1% of the variation in Job Satisfaction can be explained by the composite measure of independent variables. Generally, it is recommended that Dashen Bank top HR Managers should effectively implement the Overall Job Satisfaction such as PR, PO, IS, MNFB, JTT, and COM for incremental Job Satisfaction This helps to increase job satisfaction and to achieve its strategies and goals through a productive workforce. It also helps to minimize employees’ turnover, absenteeism, and poor service delivery.