ASSESSMENT ON THE RELATIONSHIPS BETWEEN STAKEHOLDERS MANAGEMENT AND PROJECT PERFORMANCE: IN CASE OF ETHIO TELECOM-TEP PROJECT

Abstract

Stakeholder engagement in project management plays a vital role in project performance. In Ethiopia Ethio telecom launched huge Telecom Expansion Projects dividing it to different vendors for the whole country to enhance the network type, coverage and service quality: This has involved a number of stakeholders, the general objective of the study was to assess on the relationship between stakeholder management and ICT project performance in Ethio telecom. The study adopted quantitative method and the descriptive research design. For the proper accomplishment of the study, the primary data were collected using Likert scale type questionnaire by distributing to and collecting from project management office in Ethio telecom. The collected questionnaires were cleansed and analyzed using SPSS Version 25 and Microsoft excel. The analysis includes descriptive, correlation, regression and ANOVA. The major finding of the study indicated that the relationship between factors affecting stakeholder management, stakeholder management practice and attributes of stakeholder management with project performance is positive. However, project monitoring and evaluation on required specification are practiced poorly. Hence, to proactively avoid the challenges of poorly practiced project management variables, the researcher recommends to use project management tools and techniques, provide a good communication channel and support between stakeholders and higher officials, involve user throughout the project implementation and use a good project follow up and monitoring methods.