THE EFFECT OF JOB ASSIGNMENT ON EMPLOYEE PERFORMANCE IN ETHIOTELECOM

Abstract

This study was conducted at Ethiotelecom aiming to assess the effect of job assignment on employee performance and its effect on the companies planned performance. The study used both descriptive and explanatory research method. In conducting the study, both primary and secondary data are collected using structured survey questionnaires, interview and other published materials. Random sampling technique was used to select representative sample of 120 participants from the total population of 328 found at south Addis Ababa zone and some other zones. Descriptive statistics such as measures of frequency and mean values were also employed to analyze the data gathered. The findings of the study clearly showed that though in Ethiotelecom specially in employees of south Addis Ababa zone are not satisfied with the job they have now due to the improper assignment of job with correct time and qualification. Many of the participants are not motivated with their job assignments due to the reason that they have assigned to the job not at the wright time with the wright qualification and the wright working time they have to. The study also came up with a result of lowest performance on employees and this yields lower target achievement on the company. The study also showed that there is a mismatch in allocating resource for employees to perform their task to achieve the targeted goal of the company organizational objectives of Ethiotelecom has not been augmented with the employees capacity, interest, qualification working age and qualification due to unclear criteria of job assignment in the company. Failure of properly use of feedbacks from employees also lead to lower employee satisfaction and as well performance of Ethiotelecom. Considering this and other problems the study recommended the company to bench mark best practices in the sector, provide clear job assignment strategy, align organizational objectives with employees capacity, effectively make use of the results for the identification of employee weaknesses, strengths and proper job assignments so that it could retain the existing and attract competent employees of the sector.