Employee Training and Development Practice: The case of Ethio Telecom

Abstract

The purpose of this paper was to assess the practice of training and development at Ethio telecom. For this purpose, a sample of 187 employees’ non-managerial staffs and managerial staff respondents were drawn through simple random sampling technique. Self-administer questionnaire, Interview and document analysis were used to gather data. Data obtained through questionnaire has been analyzed with descriptive statistics (frequency, percentage, mean and grand mean). Moreover, the data obtained using interview and from document review have been analyzed through identifying patterns and themes drawn from the participants own responses; the findings of the study shows that Ethio telecom do have well defined training and development need assessment practices, training delivery and evaluation methods. In addition, sufficient budget and resource required for training and development is allocated accordingly. Based on findings of the study, it is recommended that the Ethio telecom have to keep constant review of its training development and practice to identify potential employees for future need and to enhance effectiveness of training and development.