| Abstract: | This study was mainly established with a general purpose to Assessments of quality management practices in ready-mix concrete supplier Dugda Construction plc. To achieve its objective, the study employed descriptive research and both primary and secondary data were used. Questionnaires, interview, and document review were, therefore, used as data collection tools. Furthermore, it employed purposive (judgmental) sampling techniques to draw its samples. The survey questionnaire was designed based on the literature and the information collected through the document review of the batching plant. The survey questionnaire was distributed to 57 employees related to quality who were selected purposively among them 48 respondents were responded, which represented a response rate of 84.21%. The generated data was presented using frequency, percentage, grand mean, correlation and multiple regression approaches. The result of the study indicated that Dugda construction plc does not employ all stages of quality management process, tools and techniques. Qualified and experiences personnel, poor communication with stakeholders, less quality of materials and equipment’s used in the batching plant are identified as the top factors in the determinant of the quality management of ready mix concrete supplier. In the study it is examined that various quality assurance measures were taken starting from defining project objectives and to monitoring and the tasks that were carried out mostly in monthly and quarterly monitoring at specified level with management members involvement. It was also identified that some barriers of quality management; Ineffective communication, problem with raw materials shortage, Inadequate information and problem with more paper work were the major once. The study also recommended that Dugda construction plc have separate quality management policy in order to undertake complete quality management process, enhance management involvement, capacity building on quality management skills for successful quality management practices. |
