THE IMPORTANCE OF HUMAN RESOURCES METRICS IN RECRUITMENT PROCESS: CASE OF CHILDFUND ETHIOPIA

Abstract

The aim of the study was to examine the impact of Human Resource (HR) Metrics towards human resource performance measurements specifically recruitment at ChildFund Ethiopia. HR metrics quantifies the HR activities in numbers and evaluates the HR function like recruitments and help align with the other departments’ objective. The study explores the existing recruitment system at ChildFund Ethiopia to identify gaps. The study focused on the time to fill, cost per hire, promotion speed of new entrants and turnover analysis for the FY 2015/16 to 2016/17. It also explores quality of hire. Here two instruments were used to gather data namely questionnaires and document analysis. The questionnaires distributed were two types; one for all employees and the other was for managers only. A total population of respondents participated in the study. The secondary data (documents) were purposely selected i.e. FY July 2015 upto June 2017. The data gathered using a qualitative method was analyzed. The selected documents for the study were also thoroughly analyzed. The study established that HR metrics has the potential to contribute significantly to the improvement of recruitment and other relevant HR performance at ChildFund Ethiopia. As the main finding of the study revealed there is a mismatch of HR staff vs total employee and number of recruits and high turnover. The study also reveals the strengths and weakness of recruitment at ChildFund Ethiopia. A significant strategy identified in this study recommends the need to match HR activities with HR staff for good quality of hire and acquit employees with better salary and benefit to minimize turnover.