Assessing the Impact of Employee‟s Turnover on the Efficiency and Effectiveness of Public Service Delivery, a Case Study in Amhara Sayint Woreda

Abstract

This study assesses the impact of employee‟s turnover on the efficiency of public service at Sayint Woreda administration. The study adopted a descriptive design, mixed method research approach, primary and secondary data source, probability and non probability sampling techniques to achieve the objective of the research study. Higher public leaders, Employee‟s, Ex-Employees, Human resource process owners and community representatives were source of date for this study. The results of this combined research methodology suggest that employee‟s turnover in sayint woreda is server and its prevalence rate is highly accelerated from time to time. Regarding the factors that aggravate the problem include lack of good governance, economic inflation, lack of infrastructure; conflict and lack of provision of hardship allowance and so on. Besides the research study finds out that the leadership of sayint woreda focuses on securing in its own benefits rather than providing appropriate leadership where by employees are motivated to work for a longer period of time in that woreda, with regard to the consequence of employees „turnover the finding of the paper show that, employee‟s turnover can affect organizational performance and the community as a whole. Additionally, it cans cause economical, social and political consequences at large. Finally, the thesis recommend series of measures, which could be taken, in general by all concerned stakeholders, and all government organs including the regional state, zonal administration and woreda administration to improving policy and administrative issues, and providing all necessary social services to the employees to reduce the current employees high turnover problem.