HEALTH SERVICE ACCESSIBILITY AND PATIENT’S SATISFACTION THE CASE OF NEFAS SILK LAFTO SUB-CITY GENERAL JEGEMA KELO MEMORIAL HEALTH CENTER

Abstract

The research was intended to assess patient’s satisfaction in relation to health service accessibility, the case of Nifas silk Lafto sub-city general Jagema kelo memorial health center. The objectives of the study were to identify relationship between patients satisfaction and accessibility of health service, the researcher was use the sample size of twenty respondents and interview with five health professionals; the sampling techniques was purposive sampling, also called judgment sampling, and it’s based on the deliberate choice of a participants due to the qualities that participant possesses. From the findings of the research, it can be concluded that, patient’s satisfaction is affected by many factors in healthcare setting, from the gate of health center to the end treatment department every stakeholders in the institution have direct positive or negative impact on the perception of the clients. Each service section of the center has moral and professional responsibility to serve patients timely, politely and especially those attend on frontline, i. e, record office has significant role on patient’s satisfaction. As the research finding indicates majorities of the clients were young mothers and vulnerable group of communities those need to have fastest healthcare services in each treatment steps. The researcher recommend that health center should measure patient’s happiness on service delivery and all treatment procedure, the cooperation and supports of all stake holders in health center has significance role on clients satisfaction.