DETERMINANTS OF ISO9000 ON COMPANIES’ QUALITY PERFORMANCE IN THE CASE OF META ABO BREWERY S.C (DIAGEO)

Abstract

The purpose of this research is to find out the Determinate of ISO9000 on quality performance of Meta Abo brewery S.C. The study considered factors (i.e. Management Responsibility, process Control, Internal quality audit, and Supplier control), to measure quality performance in Meta Abo brewery s.c. The study obtained information from 78 respondents from staff of Meta Abo brewery S.C Simple random and stratified sampling techniques were employed in admitting the questionnaires. Using quantitative data, this paper strived to investigate the determinant of ISO9000 on the quality performance in the case of Meta Abo Brewery S.C. Data was analyzed through statistical package for the social science version 26 (SPSS) by applying some needed descriptive and inferential statistics. Descriptive research design and quantitative research approach was applied. The result indicted that, management responsibility, process control, internal quality audit and supplier control is positively associated with quality performance in the study area. Finally, the researcher concluded that in the case of selected study area the different factors of determinant of ISO9000 have a significant and positive role on quality performance. Then the researcher recommended that the companies are currently in a position that they can perform their production processes in a better way than before. To continue this operational and production efficiencies they should further search for the best way of mastering quality management system as ISO certification is not the only goal of these companies.