FACTORS AFFECTING TRANSPORT SERVICE QUALITY IN THE CASE OF ADDIS ABABA CITY

Abstract

The transportation service of Addis Ababa has various challenges, in which the existed number of vehicles does not match with the total population size, low infrastructure, importing of old or over used vehicles, the existence of large number of small sized taxis than buses, high population of pedestrians and pack animals and street vendors congested the roads. As a result this research paper is targeting to point out the major factors that affect the transportation service and evaluate the roles of private and government sectors on tackling the existed problems. The researcher has applied random sampling technique and 150 sample sizes were employed. The data was collected through direct observation, interview and dispatched questionnaires and stated in the form of tables, diagrams and graphs. The data is stated in the form of descriptive analysis and the processed data is described in the form of percentage so as to be simple for understanding. The existence of poor transportation service affected the economic, social and political aspects of the city dwellers in which employees are not arriving on time to their working places for the reason of wasting more time on waiting transportation, passengers are forced to pay more than stipulated fare, losing materials on transport, car accidents are common and many lives and properties are destroyed every year .As to the findings of this research paper it was proved that there are different factors that affected the public transportation service such as the existence of poor traffic management, below standard roads, capacity problems of the drivers, importing of over used vehicles, lack of attention from the drivers and pedestrians on driving and using the pedestrian roads. Pedestrians are crossing roads outsides of the zebra crossing roads. The road network coverage is too small that accounts only 23.43% and the role of the private sectors don’t match with the current situation while the government is involved on providing transport service instead of empowering the private sectors to provide transportation service and solve the existed problems. The traffic management office should take serious action on the drivers who collect money more than the stipulated fare and the transport users should stand for their right to avoid such unfairness on transport service