ASSESSMENT OF HUMAN RESOURCE PLANNING, RECRUITMENT AND SELECTION PRACTICES AND CHALLENGES: THE CASE OF ETHIOPIAN CUSTOMS COMISSION KALITY BRANCH

Abstract

The main purpose of this study was to assess human resource planning, recruitment and selection practices and challenges in the case of Ethiopian Customs Commission. The study has adopted a mixed research approach and descriptive research design in which primary data were collected from customs commission employees through questionnaires, and interview. Perhaps secondary data were collected from Ethiopian Customs Commission (ECC) manuals, books, magazines and Reports. Quantitative data gathered through structured questionnaire were processed via SPSS and analyzed through descriptive statistics. Qualitative data gathered via interview were analyzed through narration. Thus, it was founded custom commission has clear policy and procedure of recruitment and selection; most of vacant positions in custom commission are filled by recruiting new employees; human resource departments in customs commission strictly follows policy and procedure in relation to staff selection,selection procedure in customs commission is non-discriminatory regarding gender, appearance, race and political affiliation; and customs commission performs job specification and job description before advertising vacancies.Furthermore,the major challenges were poor HR planning, recruitment and selection procedure itself is not revised as often as it should be. In addition, the commissions’ recruitment and selection procedure is not strong enough to attract competent candidate.Therefore, it is recommended that the staff selection policy of customs commission need to include strategic objectives; Through proper job analysis,organizations need to able to fix up the specific duties and responsibilities of every employee. Customs commission shall consistently implement the HR manual at all times