ASSESSMENT OF PERFORMANCE APPRAISAL PRACTICES AND CHALLENGES: THE CASE OF COMMERCIAL BANK OF ETHIOPIA, NORTH ADDIS ABABA DISTRICT CITY BRANCH

Abstract

The main objective of the study was to assess performance appraisal practice and challenges in the case of North Addis Ababa District city branch. The study has used questionnaires and structured interview discussion to collect data from employers and manager employees. Simple random samplings were used to collect primary information and accordingly descriptive statistics were used to analyze the data gathered. The criteria used to measure performance of employees are objective. But, there are some criteria which don’t have direct relation with the actual work and natural traits which are difficult to alter and are beyond control of the employee. There also are criteria which are vague to understand. It was also observed that the major challenges of Performance evaluation at CBE are lack of rater ability to evaluate employee performance, rater bias in evaluating performance, lack of communicating performance standards and expectations to the employees, no link between some evaluation criteria and employee job, absence of employee participation in setting performance evaluation criteria and lack of focus and carelessness by some branch managers. It was recommended that Performance evaluation criteria should be revised in participation of the employees for they are the actual persons who do the job and evaluated. In order to acquaint employees who do not know why performance evaluation is conducted the Bank’s management should create awareness on purpose of performance appraisal. The Bank’s HR directorate should follow up those raters who are not having file and encourage those using it now. The Bank’s management should give training to supervisors and managers who are responsible for conducting performance evaluation.