Practice and Challenges of Training in Commercial Bank of Ethiopia: The Case of North Addis District

Abstract

Studies indicated that absence of adequate training system in the bank affect the performance of the employees. The main objective of this study was to assess training practice and challenges in Commercial Bank of Ethiopia. Specifically, it aimed to describe training needs assessment practice, time of training provision, selection process of trainees and trainers, training evaluation practice, perception of employees towards the training practice and challenges of training practice in Commercial Bank of Ethiopia. The study used descriptive research design. Primary data, through structured questionnaire, was collected from samples of 216 employees of North district branches such as AradaGiorgis, Mehalketema, Piassa, Tewodros, Addis Ababa, Arat Kilo, Sellasie branch, Kidist Mariam, Sidist Kilo, Yared branch, Sheger branch, AddisuGebaya, ShiroMeda, Gadi, Gute, Kechene, Rufael, 8 kutirMazoria, Entoto and Sidist kilo branches. Simple random and convenience sampling was used to select number of samples from the target population. Data were analyzed using descriptive statistics with the help of SPSS version 23. The finding shows that there is formal training need assessment, timely provision of training, fair selection of trainees and trainers practice in the bank. However, the result shows that there is inaccurate training need analysis, insufficient time and budget and insufficient evaluation of training outcomes, little training planning in terms of training content and methods for training program. Therefore, Commercial bank of Ethiopia should assess area of problems to be addressed by taking continuous follow-up program and a feedback after each training from employees to evaluate the outcome of the training and take corrective actions. And the future research should investigate the effect of training on employee performance.