THE EFFECTS OF JOB SATISFACTION ON EMPLOYEES’ TURNOVER INTENTIONS: THE CASE OF BLACK LION SPECIALIZED HOSPITAL HEALTH PROFESSIONALS

Abstract

In labor-intensive and service-oriented companies, satisfaction of the prominent staffs has a positive impact on the overall performance of the service industry. Hence, Black lion hospital as a service industry sector so as to provide efficient service to its customer and to cope up with the emerging competitive service industry, should have to improve employee handling and create a mechanism to retain qualified and efficient employees. The purpose of this study is to examine the effects of job satisfaction in relation to pay, nature of work, and promotion opportunity on turnover intention in Black lion hospital health professional staffs. This study employed a descriptive, explanatory study design and it was done based on primary and secondary source of data. A self-administered questionnaire was distributed to collect valuable information from the respondents. The collected data were analyzed using descriptive statistics and multiple regressions analysis. The result revealed that, among the factors examined in this study, only satisfaction with promotion opportunity has a significant negative correlation to intention of employees’ turnover. The study suggests the management to undertake a study on the existing HR policies and procedures, and to take measures that can guarantee transparency and fairness of employee carrier development programs to keep them satisfied on their job and retained in the hospital.