| Abstract: | The main purpose of the study was to assess the overall implementation and challenges faced while implementing BSC as a tool of performance management system in the case of All Africa Leprosy, Tuberculosis, Training and Rehabilitation Center/ALERT/. The assessment attempted to examine the extent in the effectiveness of BSC planning, its implementation and its achievement, identifying major challenge encountered by ALERT and mechanism or strategies in place to ease the implementation. Descriptive survey method was employed to conduct this study. With regard to sampling the respondent of the study were conveniently stratified by the organization as management and non-management staff that was major source of the data. Then 260 management and non-management staffs were selected by those who are with Diploma and above sampling techniques. To attain the objectives, the study were employed both quantitative & qualitative research approaches. The entire closed end questions were analyzed quantitatively using the Frequency, Percentages, Average Mean, Standard deviation, Besides, the data obtained from closed-ended questions, interviews, observation and document analysis were transcribed to supplement the quantitative data. In order to assess its effectiveness in performance management, the study utilized the four perspectives of the BSC. Based on these the data was computed in SPSS and analyzed. The finding revealed that, majority of the common implementation challenges such as limited understanding of BSC, lack of executive sponsorship, lack of BSC education and training, inadequate IT support, inadequate project team and organizational participation, inadequate key performance indicators (KPIs) and lack of planning and communication were observed in the stated organization at different level. However, lack of formal BSC education and training, lack of planning and communication, lack of organizational participation and inadequate IT support were the major challenges identified. The study advised the organization to conduct intensive awareness creation activities, ensure organizational level participation, develop strong implementation and monitoring mechanism and back the system with relevant IT system to effectively take advantage of the Balanced Scorecard system. |
