ATTITUDE AND CHALLENGES OF CHANGE MANAGEMENT: THE CASE OF GRAND ELIANAHOTEL, ADDIS ABABA

Abstract

The main purpose of this study is to assess the attitude and challenges of change management in the case of Grand Eliana Hotel, Addis Ababa. The study used all managements and employees of Grand Eliana Hotel by using random sampling. By Closed ended & open ended questionnaires along with interviews were used for the purpose of data collection. Also both primary and secondary data collection instruments were used to collect data. This study delimits itself to practices and challenges related to implementation of lewins change management models. The Company faces many challenges in the implementation of change management challenges were communication gap, employee resistance to change, lack of employee participant in change process, lack of knowledge and skill about the implemented change management and lack of training. The problem solving mechanism which is taken by the managements were motivating employees by giving some benefit and provide training. Finally, related with lewins change management model working in attitude of employee and leadership role are the basic thing for change management for this hotel.