INFORMATION SYSTEM SUCCESS ANALYSIS AND THE FLOW OF E-COMMERCE: CASE STUDY ON BAE FOREIGN TRADE AND EXPORT

Abstract

Information systems play an important role in the collection and processing of information, making it possible to process large quantities of information, and synchronize and share it. Management information systems are used to process information both at strategic and operational level to monitor activities, assess and plan new services, and monitor trends which enable senior managers to effectively manage the strategic direction of an organization. Management information systems play an important role in measuring organizational performance. Many organizations have not survived their attempts to engage in e-Commerce and others have radically changed their approach. There were many reasons for the failure of these e-Commerce initiatives. They included poor business ideas, no control of expenditure, lack of general business experience and immaturity, as well as little understanding of the crucial importance of managing the technology through which the Internet and the Web delivers e-Commerce opportunities. Also explores the intricacies of IS within the ecommerce environment and argues that without a coherent understanding of the factors affecting IS success, the implementation of traditional IS evaluation mechanisms may be problematic. The main aim of the study was to get a better understanding in the field of IS evaluation. The empirical work reported in this thesis examines the role of information systems in facilitating the various components of e-Commerce. In the research a new name for this has been used, e-Commerce Information Systems (ECIS). The research involved analyzing evidence that was collected from interviews as well as from questionnaires, many websites and other documentation supplied by knowledgeable informants.