Challenges and Opportunities in Implementing Integrated Civil Service Management Information System (ICMIS) Project: The Case of Ethiopian National Quality Infrastructure Institutions.

Abstract

The need for a streamlined and efficient workforce has contributed to the need for reliable service delivery and better outcomes in organizations. This is clearly demonstrated by the many approaches that companies put in place to fulfill the needs of their customers Therefore, the purpose of this study was to identify Challenges and Opportunities in Implementing Integrated Civil Service Management Information System (ICMIS) Project: The Case of Ethiopian National Quality Infrastructure Institutions. Moreover, the study was to determine implementation practice, capacity and skills, ICT infrastructure, technological infrastructure, cost overruns, staff resistance, and top management commitment variables. The research adopted descriptive research design method. The population framework constitutes 82 employees. The study adopted purposive sampling. For data collection, structured questionnaires were used. The statistical package for social science tool assisted for data analysis. In addition, this study found that system implementations and requirement analysis were the most experienced challenges of NQIs. The analysis also noted that during ICMIS implementations, NQIs face the following difficulties. These include the capability challenge utilizing ICMIS, lack of IT infrastructure and finance, top management commitment, staff resistance and technical problems. The study recommends that the framework must be implemented on based on practices, capacity building of ICMIS, taking technological problems into account, designing best change management strategy and ensuring top management commitment.