THE CHALLENGE FACING IMPLEMENTATION OF HELLO CASH PROJECT IN CASE OF LION INTERNATION BANK S.C.

Abstract

The purpose of this study is to address the challenge facing Implementation of Hello Cash Project in Lion International Bank S.C. To address this objective a descriptive research design was employed and quantitative approaches were used. Both primary and secondary source of data were employed. Enclose ended questioner as a primary data and different document analysis were done as a source of secondary data. The sampling design that was employed for this study was purposive sampling. Data was gathered by distributing 90 questionnaires to the respondents. The data obtained through questionnaire has been analyzed quantitatively using descriptive statistics: frequency, mean, standard deviation and percentage through SPSS version 20.00 software. The study revealed that lack of adequate ICT infrastructure, poor quality of internet and mobile network, inconsistent power, network supply in rural areas of the country, lack of support & commitment of top level management, lack of availability of well trained manpower to build agent network, lack of skilled IT personnel, lack of technical and managerial skill of staffs, lack of confidence with the security aspect, customer’s fear of risk of new technology innovation, and lack of availability of physical security, The study recommended banks to consider technology based competition, regulatory body to issue suitable legal frameworks to ease the adoption of mobile and agent banking system while the government should support banking sector by investing on ICT infrastructure development and financial education program.