ENTERPRISE RESOURCE PLANNING IMPLEMENTATIONS IN MOHA SOFT DRINKS INDUSTRY S.C: CHALLENGES AND PROSPECTS

Abstract

The purpose of this study is to assess challenge and prospect implementation of enterprise resource planning in MOHA Soft Drinks S.C. The population of this study is the employees of the company and who are Enterprise Resource Planning users in various departments of the organization. A purposive sampling technique was applied; this sampling method helps to get respondents who have good insight of ERP. Therefore the study takes 160 respondents as target respondents who are ERP users. Both primary and secondary data were collected. The study utilized both quantitative and qualitative data analysis techniques. To answer the research questions, descriptive statistics such as mean, percentage and frequency tables were used. The finding of the study indicates that the ERP implementation of MOHA Soft Drinks S.C was less than adequate in terms of change management and training. The finding also indicates the major challenges that affect effective ERP implementations in MOHA Soft Drinks S.C. are data cleaning challenge, problems in user’s adaptability, system network interruption, and Technical challenges, Lack of knowledge & skill and resistance to accept the ERP. The study recommends that the organization have to create training and involvement of employees for the benefit and usage of ERP. The study also recommends that there have to be enough technical support personnel. Further the study recommends that Communication between the management and the ERP users have to be open and frequent by having brief and continuous meetings.