| Abstract: | This research focused on assessing the challenges and opportunities of adopting the E-tax
Payment system in Ethiopian Ministry of Revenue (MOR). The study has employed a descriptive
research design. In order to gather the required data questionnaire have been used. The study
was conducted based on the data gathered from 49 employees of MOR and 213 taxpayers.
Responses of survey data were analyzed using SPSS (V.20) software. The result of the study
indicated that incorrect data entering into the system, didn’t get technical support on time, low
level of internet connection, network failures and frequent power interruptions were found as a
major challenges of adopting e-tax payment system. However, the cost of IT equipment and cost
of the internet was not found as a barrier. The study also identified basic benefits that MOR and
taxpayers could attain from the adoption of E-tax payment system such as speed up tax collection
process, reduce transaction cost, improve transaction speed, provide timely information on
payment, minimizes the risk of cash theft and embezzlement, increases operational efficiency, and
create better relationship between taxpayers and tax office. The study recommends that MOR to
facilitate proper and continuous training for both employees and taxpayers, create deep
awareness about e-tax payment system, MOR should hire more qualified IT staff members, also
MOR should work together with other concerned bodies such as Ethio-telecom, Ethiopian electric
utility and so on to solve the challenges that hinders e-tax system. |
