ASSESSMENT OF EMPLOYEE SATISFACTIONS AND ENGAGEMENT IN COMMERCIAL BANK OF ETHIOPIA WEST ADDISABABA DISTRICT

Abstract

Now days, business leaders understand the importance of human elements in an organization. They do not simply need employee rather they require highly motivated and committed employees that can understand organization’s goals and put their extra effort for the achievement of the goals. They require the involvement of the hearts, minds and hands of the employees in combination. Enabling employees to be energetic and committed in the work is not business as usual, it requires understanding the physiological, physical and emotional state of the employees. Therefore, organizations need to conducted employees’ satisfaction and engagement surveys to know the status of employees and act accordingly. This study focused on assessing employees’ satisfaction and engagement in commercial bank. It used descriptive research design and distributes 185 questionnaires which were analyzed using SPSS version 23.the analysis results were presented using tables and were analyzed by frequency, mean, standard deviation and correlation. Data were collected through questionnaire. The overall frequency and mean results show employees are satisfied and engaged i.e. Variables such as job character, working environment, salary and benefit, relationship with immediate supervisor, PMS, training, promotion, service quality, management opinion, dedication and absorption are assessed and the overall result showed employees are satisfied and engaged. Correlation analyses show that employee satisfaction and engagement variables are significantly correlated. There is positive and significantly correlated among variables. Finally, employees show their disagreement regarding working environment such as lack of clean workplace, office equipment and tidiness of rest room.