ASSESSMENT OF PROFESSIONAL EMPLOYEES’ TURNOVER INTENTIONS: THE CASE OF LARGE TAX PAYER’S BRANCH OFFICE OF THE MINISTRY OF REVENUES

Abstract

Turnover has great effect on the effectiveness and efficiency of an organization. The Ministry of Revenues of Ethiopia has a goal to decrease loan of the country, to circulate the income of the people and in addition to develop the public necessity. In order to meet this goal, the employee turnover should be minimized. The study assessed employee turnover causes in large taxpayer’s branch office of Minister of Revenues. The study adopts a descriptive research design to identify professional employee turnover causes. Both quantitative and qualitative methods were used. And a questionnaire and interviews were made. The respondents were drawn from the existing and ex-employees of the branch. The researcher uses census sampling technique. Documents from the human resource department were used and interview was made. Descriptive statistical and qualitative data analysis methods were used for data analysis and interpretation. From the respondents 87.5 % of said that they are not satisfied with the overall working environment. And 84.4 % of respondents said that they don’t get enough training on their current working position. Among the respondents 78.1% of answered that they salary scale and the workload is not comparable. And 65.6 % of the respondents feel that the management failed to respond for their work-related problems. The study reveals that the working environment of the branch office was not attractive, the branch Office’s efforts to train and educate the auditors was not enough, and the staff felt that they had no job security. Even though there is turnover reduction strategy it was not implemented. So, it’s recommended that the management should work to create attractive working environment, make the staff to feel secured and should apply competitive compensation. The management should implement a strategy to reduce staff retention.