DETERMINANTS OF EMPLOYEE ENGAGEMENT: THE CASE OF COMMERCIAL BANK OF ETHIOPIA, SOUTH ADDIS ABABA DISTRICT

Abstract

The purpose of this study was to examine the determinants of employee engagement in the Commercial Bank of Ethiopia, South Addis Ababa District. To achieve this objective, the study adopted a quantitative research approach. Descriptive cross-sectional survey design has been chosen for implementation and a self-completion questionnaire was used to collect the required data. Systematic sampling was used to select the target respondents of the survey, 200 self-administered questionnaires were distributed, out of which 190 were collected. From the total respondent majority of respondents who participated in the study were male employees (61%). Most of the respondents (46.3%) are working as ‘Banking Business Officer, concerning educational level attained, more than 95% of the respondents claimed to have earned a Bachelor’s degree (53.7%) or Master’s degree (42. 6%).The collected data were analyzed through descriptive, correlational, & regression processing using SPSS Version 20 software. The correlation analysis result showed that, leadership style, have a moderate positive relationship with employee engagement and job characteristics; training & development; and growth & promotion have a weak positive relationship with employee engagement. The finding of the study using a multiple linear regression analysis revealed that all the independent variables have positive effect on employee engagement. In this study, all of the independent variables found to have a tolerance of more than 0.1 and a VIF value of less than 10. Based on the findings, the researcher forwarded recommendations.